POLICY

I pride myself on delivering exceptional service in a relaxed environment. I undertake regular training to maintain a high quality of service using the latest products and are passionate about making you look and feel your best.

I believe client aftercare is just as important and it doesn't stop after you leave your treatment. I am happy to answer any questions or concerns you have, following your treatment. Just simply call 02041406342 or email me at taniaraelenebrows@outlook.com. All new clients will be informed of any aftercare instructions and lash aftercare will be given at the end of the treatment.

 

PRIVACY & SAFTEY 

Client consultations and personal information is strictly confidential and only held and used for the purpose of your treatment. Anything discussed during your treatment is also confidential. Client photos are only posted after we receive your permission and are only used for marketing purposes. If you tag @taniaraeleneeyebrowsandlashes you agree for your post, video, or photos to be shared via our media pages. 

CANCELLATIONS

I understand that it's not always possible to give 24 hrs notice but in fairness to other clients who may want that appointment time please try to give me as much notice as possible. Feel free to leave a message on my answer phone or email me.

For "no-show" appointments or appointments cancelled on the day, a cancellation fee may be charged.

For large appointment bookings, a payment of 50% may be required to be paid at the time of the booking to ensure the appointment is held.

APPOINTMENT ETIQUETTE

To ensure you get the most out of your treatment we encourage you to arrive 5 minutes early to your appointment. All new clients will be required to fill out the registration form so please allow enough time for this. 

I will do my best to accommodate late clients where possible. Please call me as soon as possible if you are going to be late. I may need to reschedule clients who are 10 minutes late and will offer the next available appointment time. I never like to rush your brows, and value my clients time and the level of service you receive. It is in your best interest if I suggest you reschedule.

To avoid disappointment If you are driving, please allow more than adequate time for traffic and parking.

It is my policy that children cannot attend appointments with you. This is for their own safety. I kindly ask that you limit the use of your phone and other electronic devices during your service.

FEEDBACK

I pride myself on delivering an exceptional service and great customer satisfaction. If you feel there is something that I can improve on please don't hesitate to fill out the feedback form on my website. I value your feedback, and are open to change, and improvements. If you feel your service was not up to your expectations please inform me as soon as possible so I can resolve this for you.

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Tania Raelene Brows & Lashes

Eyebrow Shaping | Eyelash Extensions | Eyelash Lifting | Waxing

 

Based in Waterlily Hair & Beauty - 29 Broderick Road 

Johnsonville Wellington